It was not long time ago when Nokia was undisputed market leader in cellphones. But over a period of time when products like Sony, Samsung, Virgin and others entered the market, the competition became stiff for all cellphone companies.
However, it became relatively easier for others to gain new customers as Nokia began to lose its hard-gained reputation, with its own carelessness.
Nokia handsets are now increasingly showing defaults. This is clear form the lines you see at the Nokia Care Centres. Also they, despite good efforts, lack in after sales services.
Take the E.g. of Nokia 5310 handset. I bought this piece in august 2008 and within 2 months of use the piece started showing sign of fault. After twice giving it to the Care Centre, they were unable to solve the issue of it getting frequent hang and switch off.
This has really disappointed me and I am sure that there are several others like me, who would have gone through such difficulty after spending huge!
Now, I have given the handset for the 3rd and final time to the care centre, lets hope, Nokia saves its brand name, or else there are sevral companies out in the market to challenge Nokia's Leadership!
